Support

Hit a snag with Alarm Planner? Get in touch: every email lands in a real inbox checked by a human.

Email: emils@ozols.dev

Frequently asked

My alarm fired late or did not fire. What happened?

The most common cause is iOS Low Power Mode, which can delay background activity, including alarms. If you keep Low Power Mode enabled overnight, iOS may not deliver the alarm at the exact second you set. For the most reliable timing, switch Low Power Mode off before going to sleep, or set it to turn off automatically when the device is charging.

If the alarm still does not ring under normal power conditions, write in with the date, time, and a brief description. Every report helps narrow down whether it is a device-specific quirk or something we can fix in the app.

Alarms are not ringing at all

Alarm Planner needs permission to schedule alarms. On first launch the app asks for that permission directly. If you tapped "Don't Allow" or revoked it later, the app cannot fire anything.

Then reopen Alarm Planner. The in-app banner clears once the permission flips.

Can I use my own audio file as an alarm sound?

Yes. Open Settings, Default alarm sound, Add custom sound and pick any audio file via the system file picker. Tracks longer than 30 seconds are automatically trimmed to fit iOS's alarm-tone limit. DRM-protected files cannot be used as alarms: that is a platform restriction, not ours. There is also a step-by-step guide.

Does the app sync across iPhone and iPad?

Not as live, automatic two-way sync yet. That is on the roadmap. In the meantime Alarm Planner backs your alarms up to your own iCloud, so you can restore them on another device or after reinstalling. See the next question for how.

How do I move my alarms to a new iPhone, or get them back after reinstalling?

As long as iCloud Backup is on (it is on by default when you are signed in to iCloud), Alarm Planner keeps a copy of your alarms, groups, custom sounds, and settings in your private iCloud. On the new device, or after reinstalling, open the app and it offers to restore that backup on first launch. You can also restore at any time from Settings, iCloud Backup, Restore from iCloud, and back up on demand from the same place.

How do I delete all my alarms?

Either swipe-delete alarms one by one from the home tab, or uninstall the app. Uninstalling removes every alarm, tag, and setting from that device. If you had iCloud Backup on, a copy stays in your iCloud until you remove it under Settings, your name, iCloud, Manage Account Storage in iOS.

I would love feature X. Can you add it?

Very likely. Alarm Planner is a small independent project, and we shape it heavily around what people ask for. Email emils@ozols.dev with the request. Even short ones help prioritize the roadmap.

Privacy and data

Alarm Planner keeps your data on your device, with an optional backup to your own iCloud. We have no server and no copy of your alarms. For the full data policy, including how iCloud Backup works, see the privacy policy.